Returns & Refunds

Returns — 14 days

You can return any piece within 14 days of delivery. Trying it on at home is fine — but it must not be worn out, washed, or altered, and must come back with all tags attached, including the RISHA authenticity tag.

Return shipping is paid by you, using any tracked service. We recommend keeping your tracking number until your refund is issued.

Exchanges

Need another size? Size exchanges are offered within the same 14 days, subject to stock. You send the piece back; we ship the new size at no cost. If your size is sold out, we refund you instead.

Refunds

Once your return arrives and is inspected, we refund the full price you paid (taxes and original shipping included) to your original payment method within 5 business days. Your bank usually takes another 5–10 business days to show it.

This applies to Canadian and U.S. orders alike — duties we prepaid on U.S. orders are never deducted.

A refunded piece's authenticity code is voided. Pieces returned worn out, washed, damaged, or without their tags may be refused and sent back to you.

Defective or wrong item

If your piece arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order ID and photos. We cover shipping both ways and replace the piece or refund you in full — your choice.

This does not limit the legal warranty you have under Québec and Canadian consumer law.

Pre-orders

You can cancel a pre-order for a full refund any time before production starts — we email you when it does. After that, the normal 14-day return window applies once your piece is delivered.

If your pre-order ships more than 30 days after the date we announced, you may cancel it for a full refund.

Final sale

Pieces clearly marked final sale (samples, discounted items) cannot be returned for a change of mind. The defective / wrong item terms above still apply.

How to start a return

Email support@risha.one with your order ID and what you would like (refund or exchange size). We reply within 2 business days with the return address and instructions. Please don't ship anything before we confirm.

Something went wrong with your order? Contact us before opening a dispute with your bank — it is the fastest way to get it fixed.