Support
Help & FAQ
Orders, shipping, and support.
Where do you ship?
We currently ship to Canada and the United States only, via Chit Chats. Final-mile delivery may be handled by Canada Post or USPS.
How can I track my order?
When your order ships, your RISHA email includes a Chit Chats tracking link. You can also open the view-order link from that email. Contact support with your order ID if you need help.
What is the expected shipping time?
After dispatch, most Canada and U.S. shipments arrive in about 3–9 business days depending on the Chit Chats service. Pre-order production timelines are shared by email as campaigns progress.
Can I request a return or exchange?
Yes — within 14 days of delivery, not worn out and with tags attached, and size exchanges are free. Defective or wrong items are covered for 30 days. See the full Returns & Refunds policy below.
How fast does support respond?
Support replies Monday-Friday, 9:00-18:00 (Eastern Time).
Need direct help?
Email support@risha.one and include your order ID for faster support.
Support hours: Mon–Fri, 9:00–18:00 (Eastern Time)